In the rapidly evolving landscape of customer service, staying ahead means embracing cutting-edge technology while retaining the human touch. Join Samantha Haylor from Daktela to explore how integrating AI can transform your communications. This session will highlight practical strategies for blending AI with human interaction to enhance both customer and employee experience. Learn how to evolve your customer experience approach, ensuring your business remains future-proof and customer-centric.

Key Takeaways:

• Practical methods for integrating AI to enhance customer experience.
• Balancing AI and human interaction for optimal service delivery.
• Real-world examples of AI applications in contact centres.
• Actionable insights to modernise and future-proof your customer service strategy.