In this session, Jon Zoltie will guide you through the five critical questions you need to ask, and the essential details you must grasp before making a decision. Join us to discover:
• How to avoid "shiny features" that never get used
• A deep dive into the three types of Teams contact centre integrations—and how to choose the right one
• Which departments benefit most from contact centre capabilities
• What to expect when you ask vendors, "How fast can this be deployed?"
• The crucial ‘ilities' that should guide your choice

Don't miss out on practical insights that will help you make an informed, confident decision about your Teams contact centre.

Key Takeaways from the session:

• How to bring contact centre capabilities like intelligent routing to service desks beyond the traditional contact centre
• How Conversational AI is no longer a "shiny feature" and should be a core feature within a contact centre
• How to know if you're running the risk of reliability issues and how to solve it in the long run