Bandwidth’s research shows that 85% of enterprise IT leaders feel concerned about their contact centre security, and 92% of enterprise IT leaders plan on adopting Artificial Intelligence technologies in 2024. The problem? Contact centre communications security and AI adoption are extremely complex and the options are endless, leaving IT leaders to figure it all out on their own.

Whether you’re serving enterprises or an enterprise yourself, this is your year to help your organization or your customers take command of their customer experience.

Learn how other IT leaders are taking command of their contact centre communications, with expert insights on:
● Top use cases for contact centres planning to adopt AI/ML technologies
● Strategies to proactively fight fraud and protect your customers
● How leading enterprises are consolidating communications despite new platforms and alternatives