Seamless interactions between customers, and agents are the foundation for delivering exceptional experiences and driving long-term business success. Yet, with AI and automation rapidly transforming the customer service landscape, many businesses are left wondering how to maintain meaningful human interactions. Have you lost sight of your people in the technology hype? And how can we ensure the human touch stays alive within the contact centre?

Join Mark Lockyer for an insightful session to discuss:
• A Truly Connected Contact Centre: Learn how aligning customers, people and technology can elevate your agents to create an empowered, unified, high performing contact centre.
• Humans in the Loop: Learn why the human touch is essential to maximise the power of AI within the contact centre and explore how to empower your employees with the right tools and data, fostering engagement, loyalty, and performance.
• Data-Driven Customer and Employee Experience: Understand the critical connection between employee satisfaction and customer experience, and how technology can be a tool for agent enablement, not a replacement.