New data reveals how brands can meet customer expectations in the UK. Our fresh research uncovers what UK customers really want – and where leading brands are falling short.

Join us for an exclusive session to discover what's really driving positive customer experiences, how AI and automation become an inseparable part of customer experience, and strategies to align your business with customer expectations in today's competitive market. After the session, you’ll walk away with actionable insights to transform your customer experience and drive lasting loyalty.

Key Takeaways:

• Who customers want: Automation vs. Human Touch Balance
• What 90% of brands are delusional about
• Where customers really want automation
• Why 45% start the digital transformation, but only 10% get there
• How you can truly meet your customers’ needs