While chatbots are becoming more effective at handling straightforward customer queries, human agents are left handling the most challenging problems. Contact centre calls are becoming longer and more complex, creating more stress for agents and leading to worse customer outcomes.

It’s time for contact centre leaders to simplify agent-customer interactions by listening at scale and delivering informed action. In this session, Creovai COO Simon Black will share how AI can analyse customer interactions to provide real-time agent guidance and insights to improve the customer journey. Learn how you can use conversation insights to make your agents’ lives easier and increase customer satisfaction.

Key Takeawys:

• Understand how organisations are leveraging AI to improve both the customer and agent experience
• Discover our trusted methodology for introducing cultural change
• Learn how truly understanding your customer use cases is critical to success
• Understand how other businesses are tackling their largest challenges
• Get a clear roadmap to contact centre performance improvement