Cyara Botium is a comprehensive, automated conversational AI optimization platform equipped with all the tools an organisation needs to effectively design, test, monitor and maintain their bots. We’re excited to share that Botium has a new way to tackle the unique challenges presented by Large Language Model (LLM) powered bots, the latest in Conversational AI technology. With nearly 90% of LLM bots stuck in development due to a lack of trust in this new flavour of Conversational AI, Botium AI Trust is a premium suite of LLM assurance modules designed to close the “trust gap” from building to deploying LLM bots. Our first module, FactCheck, is built specifically to tackle pesky hallucinations that impact the accuracy of your LLM bots and their ability to deliver correct and reliable information.

Key Takeaways:
• Analysing LLM-generated responses based on a source of truth to ensure that enterprise bots only deliver trustworthy information
• Displaying test results clearly on an easy-to-understand dashboard which indicates whether the LLM’s responses met quality standards
• Providing deeper insights, so you can delve into the reasoning behind the results and pinpoint issues ahead of customer impact
• Eliminating risks that can endanger your brand reputation if your bot were to provide inaccurate or harmful information to the customer inquiry
• Boosting customer satisfaction and enhancing branded loyalty