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You can't be what you don't see

28 Nov 2024
Connected Contact Centre Theatre
Workforce Management Employee Engagement & Agent Support Leadership

Leading by example and demonstrating effective behaviors, offering a clear path for those looking to grow, equipping them with the knowledge and focus needed to become the leaders of tomorrow. Not only does this create a robust career path it also motivates and retains those we want to keep.

Key Takeaways:

  • Understanding horizontal versus vertical growth
  • Effective delegation
  • Demonstrating the right leadership behaviours
  • Building a team that trusts
  • Importance of accountability
Speakers
Richard Powell, Business Trainer & Coach - MadeYou