You can't be what you don't see
28 Nov 2024
Connected Contact Centre Theatre
Workforce Management
Employee Engagement & Agent Support
Leadership
Leading by example and demonstrating effective behaviors, offering a clear path for those looking to grow, equipping them with the knowledge and focus needed to become the leaders of tomorrow. Not only does this create a robust career path it also motivates and retains those we want to keep.
Key Takeaways:
- Understanding horizontal versus vertical growth
- Effective delegation
- Demonstrating the right leadership behaviours
- Building a team that trusts
- Importance of accountability