Damien Popote, CEO and co-founder of Mayday, dives into the indispensable synergy between AI and knowledge management in modern customer service. Discover why these tools are now must-haves: knowledge management acts as a trusted foundation, while AI powers rapid knowledge generation, verification, and access. Damien will share how this powerful combination elevates support teams, enhances customer satisfaction, and redefines industry standards. Join us to explore cutting-edge strategies that harness this dynamic duo to deliver reliable, seamless, and efficient customer interactions, positioning your service at the forefront of innovation.

Key takeaways:
• AI is an enabler for knowledge management: AI can gather, verify, and distribute knowledge instantly, enabling faster and more precise customer interactions.
• Knowledge management is a unique source of trust for AI: a strong, well-managed knowledge base is the “single source of truth” that empowers AI to deliver accurate and reliable responses.
• The future of customer service should find the right combo between those two: effective customer service today requires both AI and knowledge management, with each enhancing the other’s capabilities.
• With right tools and methodology, knowledge is definitely an