This session will explore how AI-powered hyperplatforms are driving unprecedented changes in customer service automation.

Attendees will learn about the breakthrough technologies enabling seamless integrations between service teams and back-office operations, resulting in faster, smarter, and more efficient workflows.

Key Focus Areas:

• Intelligent Workflows – Streamlining processes through self-optimising workflows powered by AI-memory.
• Advanced Agents – Enhancing productivity with AI agents and copilots, built on historical interaction data, designed to foster human-AI collaboration.
• Knowledge Empowerment – Building trust by integrating contextual insights and robust data protection measures, ensuring smart service design.

The session will highlight how these elements combine to create a powerful flywheel of success through NICE CXone Mpower, automating customer service at unmatched precision and scale.