This session explores how AI-driven solutions can transform contact centres by improving response times, reducing operational costs, and enhancing customer satisfaction. Through real-world examples, we’ll examine how AI tools such as natural language processing, predictive analytics, and automation empower agents, streamline workflows, and maintain a critical human touch. Join us to learn how AI can serve as the backbone of a smarter, more responsive contact centre.

Key Takeaways:

• Discover what a new-age AI-enabled call centre looks like, and how it can improve customer service outcomes
• See the transformative capabilities of Omnichannel AI Agents
• Learn about interventions across the contact centre value chain to improve intent identification, routing, and quality governance
• Discover how human contact centre agents can be supercharged when supported and augmented by the right AI tools