This session explores how innovative AI-technology has positively impacted the CX industry, with evidence shown in improved CSAT and NPS across three diverse customer profiles. We'll delve into real-world case studies, where we see results with empowered agents, boosting customer satisfaction, and driving loyalty. By improving call clarity and reducing background noise, advanced technology shows evidence of enhancing agent well-being, which leads to a more positive customer experience. This, in turn, drives increased brand advocacy and reduces customer churn. We'll also demonstrate the power of Sanas technology through a live demo, and hear directly from an agent whose experience has been positively impacted by the technology.

Key Takeaways:

• What is the direct correlation between agent well-being and customer satisfaction?
• How can executives address the critical needs for clear and efficient communication in today's competitive landscape?
• How can voice AI technology align with the authenticity of an agent?