You’ve heard the buzz about generative AI, and you’ve likely seen its impact—crafting human-like responses, assisting with everyday tasks, and generating real-time insights. But what about agentic AI? In this session, we’ll explore how agentic AI takes things further—autonomously thinking and acting based on data from customer behavior, and making decisions that elevate the customer journey. Together, these two AI models form a powerful combination, driving faster resolutions, simplifying operations, and improving key CX metrics like AHT, FCR, and service levels. This is the next leap in CX—are you ready?

Key Takeaways:

1. Gain a clear understanding of agentic AI - how it autonomously makes decisions to enhance the customer journey.
2. Discover how agentic AI drives faster resolutions, improves service efficiency, and enhances customer satisfaction.
3. Explore real-world use cases of agentic AI automating workflows and integrating with systems without human intervention.
4. Understand how generative and agentic AI transforms customer service.
5. Learn how to adopt and implement agentic AI.