If 2023 was the year the world discovered GenAI, 2024 is the year organisations truly began using and deriving business value from this new technology. From employee experimentation to organisational transformation, this surge is raising enterprise’s management expectations for more efficient, personalised and accurate customer service to a whole new level.

However, at the same time, concerns about GenAI hallucinations and “independency” hold enterprise back from “sending” their customers to the AI black box and leveraging the great benefits that this new technology can drive. Enterprises are no longer willing to accept the magic of AI at face value and want to understand the impacts of AI as it becomes increasingly integrated into their technology stack.

As Gen AI is here to stay, join Uniphore for our discussion as we explore:
1/The concerns around GenAI across the enterprise.
2/Way to overcome the concerns around GenAI and unlock its true power.
3/How to ‘open’ the black box and make it more transparent.