In today’s Contact Centre, many departments are infusing AI across not one, but all areas of the customer journey, pioneering transformation by propelling some of the world’s most engaging customer and employee experiences. In fact, hailed as the biggest tech transition of our time, the UK AI market is set to explode even further with a predicted value of over $1 trillion by 2035*.

With this, concerns about GenAI - for example that it will hallucinate - are dissipating fast. As its ‘human’ like nuances infuse into these technologies, organisations are realising AI’s value as a trusted co-pilot (particularly Generative AI ), with 83% now either actively assessing or piloting these solutions**. But what does that mean if you are yet to implement these technologies in your Contact Centre? And where do you start?

As GenAI embeds itself into the future of the Contact Centre, join Uniphore for our discussion as we explore how you can implement a strategy wherever you are in your journey.

• https://www.gov.uk/government/consultations/ai-regulation-a-pro-innovation-approach-policy-proposals/outcome/a-pro-innovation-approach-to-ai-regulation-government-response#fn:1*Gartner
  ** How Data & Analytics Leaders Are Shaping GenAI Initiatives (gartner.com)

Key Takeaways:

1. How to overcome common barriers to adoption and diffuse concerns around AI in the Contact Centre.
2. How Generative AI is being deployed in customer experience -what’s real and what’s not?
3. The quickest way to value with Generative AI and how much effort is really required.