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Embracing 'Mobile-First' Customer Experiences

28 Nov 2024
Connected Contact Centre Theatre
Employee Engagement & Agent Support Leadership Data & Analytics

In today’s digital era, mobile devices have become the primary way customers interact with businesses. This session, "Embracing Mobile-First Customer Experiences," delves into the critical importance of prioritizing mobile platforms when designing customer touchpoints.”

Key takeaways:
● Why Mobile-First Matters?
● The Role of Personalisation
● Mobile-First Strategies
● Driving Proactive Communications
● Challenges and Future trends

Speakers
Martin Harris, Head of New Business Sales - Vonage
Shameem Smillie, Director of Product Enablement - Vonage
Registration is now OPEN!

Registration is now OPEN!

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Join us on 27-28th Nov 2024 | ExCeL, London

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