Embracing 'Mobile-First' Customer Experiences
28 Nov 2024
Connected Contact Centre Theatre
Employee Engagement & Agent Support
Leadership
Data & Analytics
In today’s digital era, mobile devices have become the primary way customers interact with businesses. This session, "Embracing Mobile-First Customer Experiences," delves into the critical importance of prioritizing mobile platforms when designing customer touchpoints.”
Key takeaways:
● Why Mobile-First Matters?
● The Role of Personalisation
● Mobile-First Strategies
● Driving Proactive Communications
● Challenges and Future trends