In this session, you’ll learn how Intercom is leveraging AI to revolutionize customer experience through an AI-first strategy. The presentation will cover what it means to implement AI-first, detailing how Intercom has integrated AI into its operations and the significant benefits realized so far. Attendees will gain practical insights into the advantages of AI, lessons from real-world application, and a glimpse of what’s next for AI-driven customer service. This session offers valuable takeaways for businesses looking to enhance customer experience through innovative AI technologies.

Key Takeaways:
• What is an AI-first strategy
• Intercom's implementation of AI first
• Benefits to date
• What's next?