As customer needs shift and technology advances, new roles are emerging that are transforming both customer and employee experiences. From AI supervisors to omnichannel experts, discover how these changes are reshaping the contact centre landscape. We've got experts from the industry to explore how their roles, and those that are emerging, enhance efficiency and satisfaction, boost employee growth, and enrich CX. You'll leave with ideas of how to get these different roles to work together and create an inclusive culture that ultimately improvs business growth.