In this session, Scorebuddy’s Founder and CEO will explore how strengths-based agent coaching, empowered by AI-driven insights, can revolutionise performance management in contact centres. Attendees will discover how leveraging AI can uncover unique agent strengths, enabling more personalised and effective coaching strategies. The session will delve into practical approaches for integrating AI insights with traditional coaching methods, ultimately leading to improved agent satisfaction, enhanced customer experiences, and measurable business outcomes.

Key Takeaways:

• How can AI-driven insights identify and amplify the unique strengths of contact centre agents?
• What are the best practices for integrating AI with traditional coaching methods to enhance agent performance?
• How can strengths-based coaching, supported by AI, improve both agent satisfaction and customer experience in contact centres?