Shrinkage, attrition, and service levels are key operating assumptions which need to be better understood. Move away from lazy “industry standard” assumptions for metrics which can be hugely variable. Start looking beyond averages to understand how to benchmark and compare. This interactive workshop will open your mind to effective benchmarking.

• Analyse benchmarking data to understand the range and variability.
• Learn how to challenge “industry standard” and bad-habits with reliable benchmarking,
• Shape the future of your organisation with better assumptions, along with diagnostic and leading (not lagging) measures.