For many years we have been told that the young generation has different requirements when it comes to how companies service and support them. They do not want to use voice channels, they don't believe in customer loyalty so have little lifetime value or don't care about the level of service they receive. In this panel discussion, we bring together members of CGI's Early Consumers Working Group for a lively discussion on what our next generation of customers really expects from us.

Key Takeaways:

• What does the future of customer service look like?
• What do the young people really expect?