This session focuses on managing AI risk levels and adhering to GDPR compliance within contact centres. We will explore various AI risk categories, from minimal risk tools to high-risk systems handling sensitive data, and discuss compliance implications under GDPR.

Understand how to learn from real-world breaches to understand the importance of transparency, regular audits, and user rights. This session will equip you with practical strategies to ensure effective AI management and GDPR compliance.

Key Takeaways:
• AI Risk Levels and GDPR Compliance: Understand how different AI risk levels impact compliance requirements and how GDPR principles apply.
• Transparency and Consent: Learn best practices for informing users about AI interactions and obtaining proper consent in line with GDPR.
• Compliance Strategies: Gain practical tips for conducting regular audits and maintaining documentation to meet both AI and GDPR standards.
• Lessons from Breaches: Analyse the Patagonia case to identify key compliance lessons and avoid similar pitfalls.
• Effective Training and Consultation: Discover how to implement training programs and consult with experts to stay current with AI regulations and GDPR requirements.