Hear how organisations are driving understanding and learning from their resource planning teams utilising The Forums Standards Benchmarking programme and framework. Members eBay and Legal and General, will discuss how they deliver best in class planning outputs for their customers, colleagues, and company.

Key Takeaways:
• Understand how organisations are learning and improving through The Forum’s Standards Benchmarking
• Compare and contrast their organisations planning outputs against 2 established planning functions
• Take best practice examples to improve your customer operations from the insight shared in this session.