The Knowledge Group (TKG) will explain the challenges organisations are facing when engaging the technology services market for AI solutions to solve their business challenges. Attendees will have the opportunity to listen to real life examples of how TKG’s customers and buyers across the contact centre and customer experience sector are rising up to the latest evolution in technology.

The session will revolve around anonymised use cases, with the aim of supporting the audience to understand how buyers overcome challenges through the buying cycle and will be an opportunity to take away practical hints and tips for anyone embarking on a similar journey.

Through TKG’s partnership with Call & Contact Centre Expo on the new and exciting CONNECT: Concierge programme, TKG will present their findings and insights into the trends in buyer activity and business challenges, and what solutions they, and TKG, are investigating to move their customer experience forward.

Key Takeaways:

1. Buyer trends in technology services.
2. Business challenges that are being solved by technology.
3. Issues with procuring new technology services and business case justification.
4. Procurement solutions for technology services.
5. Benefits of Call & Contact Centre Expo and the CONNECT: Concierge programme.