The excitement surrounding artificial intelligence (AI) continues to grow, affecting every industry. Customer experience (CX) leaders face increasing pressure to showcase their progress in leveraging AI to create unique and impactful experiences. However, AI is not suitable for every situation. So, what does practical AI implementation for CX look like?

Join us as CX thought leaders Edwin Margulies & David Paulding demystify AI, providing actionable strategies and applications you can implement immediately. Discover how to achieve early success, drive business results, and set the stage for future innovation in your CX initiatives.

In this this session you’ll:
Discover how to lay a solid groundwork for ongoing AI-driven innovation in your CX strategy, emphasizing the importance of data and infrastructure.
Learn strategies to measure the impact of AI investments by setting up before and after metrics to track gains.
Identify use cases to start your AI journey, achieve business results, and pave the way for future improvements.

Key Takeaways:

• How do I lay a solid groundwork for ongoing AI-driven innovation in my CX strategy?
• What strategies can I use to measure the impact of AI investments?
• What are some applicable use-cases to start my AI journey?