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Using AI to drive your purpose

28 Nov 2024
Keynote Theatre
Digital Transformation AI Customer Experience

Simplyhealth’s purpose is ‘to improve access to Healthcare for all in the UK’. This is a bold ambition, so this session will talk about WHY Simplyhealth is using AI and how it is helping the organisation to deliver on it’s purpose and within that how AI now sits comfortably alongside the human expertise that we have in our service teams.

Key Takeaways:
• Be sure to have the answer to WHY you are using AI – what business problem are you trying to solve
• How to get started
• How to bring your operational teams on-board with the use of AI

Speakers
Dan Eddie, Customer Service Director - SimplyHealth & Denplan