Heading into 2025, if your contact centre is still relying on random sampling for your QA, you’re missing out on the bigger picture. Moreover, you could be missing critical interactions affecting your CX, and never even know.

It doesn’t have to be this way. AutoQA leverages automation and AI to help your Quality team spend their time more strategically – diving deeper into the conversations most likely to reap the best insights. But what else can you expect, beyond time-saving? Chris is here to show you what you can expect when you make the switch.

Key Takeaways:

• What do we mean by AutoQA and what does it look like?
• How do you stop AutoQA becoming a 'tickbox' exercise?
• What are the key benefits of AutoQA and how can they help your contact centre improve performance?