26 Oct 2021
STRATEGY GUIDE | CXaaS: The Future of Customer Experience
To meet the evolving pace of business, leading brands are changing their business models to be more flexible and focused on outcomes. Customer Experience as a Service (CXaaS) is an end-to-end managed services approach that combines CX strategy, technology innovation, data integration, automation, and employee expertise to quickly develop and expand customer-centric initiatives. CXaaS emphasizes outcomes with flexibility to change quickly. Learn more in this strategy guide from TTEC.