AudioCodes Voca CIC, a lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience. With Voca CIC as a Microsoft Teams App, you consolidate your unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent. Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.