8x8 Voice for Teams is a premier cloud-based Direct Routing service that interconnects Microsoft Office 365 Teams users with the 8x8 eXperience Communications as a Service (XCaaS) Platform. This solution combines the rich collaboration experience of Microsoft Teams with the high quality and robust telephony services provided globally by the 8x8 XCaaS platform.

It provides a unified set of inbound and outbound PSTN calling services for all connected users, whether using a native Microsoft Teams endpoint (Teams desktop, mobile, web app, or Teams phones) or the 8x8 Work app for non-Teams users, including support for analogue phones, fax machines or doorbells.

8x8 Voice for Microsoft Teams is ideal for organizations implementing a ‘move to cloud’ communications strategy. For those planning a phased introduction of Microsoft Teams, 8x8 can support a mix of Teams and non-Teams users on a single platform. Teams-based users benefit from a seamless calling experience that’s accessible from PC, Mac, mobile, and certified Teams devices, all with the same native Microsoft Teams calling experience.

As a premier cloud-based Direct Routing service, there are no upfront investments in server hardware, SBCs, or SIP trunks, which means no additional IT administration resources, ongoing maintenance costs or separate vendor contracts are needed. The service is hosted within the Microsoft Azure cloud and operates across a global infrastructure spanning four continents. The service has built-in enterprise security and resilience and the necessary connections to the Microsoft infrastructure to deliver a high quality service.

For the standard Teams-calling experience, powered by 8x8, there’s no client-side software set-up, as this is all enabled through a central management portal. Administrators log in to the portal using their regular access credentials, authenticated via the Azure/Office 365 directory, and provision, activate, and manage licensed users for 8x8 Voice for Microsoft Teams. A further optional element of the solution is the 8x8 Voice for Microsoft Teams app. Available from Microsoft Appsource, this enables additional 8x8-powered capabilities within the Teams user experience, including eFax, call recording playback, and call queue settings. Key features Simple web-based admin interface 8x8 makes delivering PSTN calling features to Microsoft Teams users easy. All that you need to provision and manage the service is a modern web browser.