Automatically analyse all your customer conversations using AI and understand your highest-impact opportunities for CX and agent performance improvements. 

Conversation Intelligence from Creovai combines voice analytics and speech analytics to enable contact centres around the world to perform deep analysis of calls between their agents and customers.

With our Conversation Intelligence technology speech is translated into readable transcripts while patterns in spoken audio are also analysed to identify the emotion and intent of the conversation. By combining words with sentiment and emotion, you’ll get a true understanding of the voice of the customer and clearly see where you can implement improvements to customer service.

Conversation Intelligence helps you to understand the valuable context behind your customer call metrics, providing an easy way to reduce unnecessary calls, monitor compliance and manage quality assurance. It increases the opportunity to make a great impression on your customers on every call.