Dialpad Ai Contact Centre empowers agents with streamlined workflows and Artificial Intelligence, and delivers higher degrees of customer intelligence to leadership leading to better outcomes from both an operations and customer service standpoint:

Dialpad Ai Contact Centre enables organizations to:

• Meet customers on their channels of choice with robust support across digital self-service, web, sms, social, and voice channels. 
• Improve customer relationships by reducing interaction times, increasing first-call resolutions, and providing customer context across every channel. 
• Utilise robust analytics to monitor, track, and improve customer-centric metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
• Help supervisors improve the customer experience with real-time dashboards, live sentiment analysis and more.
• Reduce employee churn by improving the supervisor’s coaching ability, as well as their ability to access information, resources, and experts across the organisation.
• Reduce cost by investing in a cloud-based, single-vendor solution
• Cater to the entire customer journey by seamlessly pairing Ai Contact Centre with Digital Self-Service and Digital Engagement.