Unifying Omnichannel routing, Analytics, Workforce Engagement, Automation & AI -CX one transforms contact centre operations.

Product Features: 

1. Automatic Contact Distributor (ACD) 
2. Interactive Voice Response (IVR) 
3. Proactive Outbound 
4. Interaction Channels - (over 30 options to connect with customer in their channel of choice) 
5. Workforce Intelligence 
6. Workforce Management 
7. My Agent eXperience (MAX) (omnichannel interface)
8. Omnichannel Analytics 
9. CRM Integrations 
10. UCaaS Integration 
11. Microsoft Teams Integration