Skip to main content
Home
Visit
Register Interest for 2025!
Why Attend in 2025?
Networking Opportunities
VIP Lounge
Networking Lounge
CONNECT: 1-1 Meeting Programmes
Training Workshops
2024...
2024 Exhibitors
2024 Speakers
2024 Agenda
2024 Digital Showguide
Exhibit
Why Exhibit
Choose Your Stand Package
Exhibit Enquiry
CONNECT: 1-1 Meetings
Digital Opportunities
2024 Exhibitor List
Exhibitors
Agenda
Speakers
CX Expo
Community
News
Newsletter: CX Connect
FAQs
Home
Visit
Register Interest for 2025!
Why Attend in 2025?
Networking Opportunities
VIP Lounge
Networking Lounge
CONNECT: 1-1 Meeting Programmes
Training Workshops
2024...
2024 Exhibitors
2024 Speakers
2024 Agenda
2024 Digital Showguide
Exhibit
Why Exhibit
Choose Your Stand Package
Exhibit Enquiry
CONNECT: 1-1 Meetings
Digital Opportunities
2024 Exhibitor List
Exhibitors
Agenda
Speakers
CX Expo
Community
News
Newsletter: CX Connect
FAQs
REGISTER YOUR INTEREST
EXHIBIT WITH US
Search
LinkedIn
Twitter
Facebook
Instagram
REGISTER YOUR INTEREST FOR 2025!
Home
Visit
Register Interest for 2025!
Why Attend in 2025?
Networking Opportunities
VIP Lounge
Networking Lounge
CONNECT: 1-1 Meeting Programmes
Training Workshops
2024...
2024 Exhibitors
2024 Speakers
2024 Agenda
2024 Digital Showguide
Exhibit
Why Exhibit
Choose Your Stand Package
Exhibit Enquiry
CONNECT: 1-1 Meetings
Digital Opportunities
2024 Exhibitor List
Exhibitors
Agenda
Speakers
CX Expo
Community
News
Newsletter: CX Connect
FAQs
Exhibitor Videos
28 Jul 2021
6 Tips: Manage Remote Contact Centre Agents During the COVID-19 Outbreak
<div class="m-libraries-videos-entry__item__body"> <div class="m-libraries-videos-entry__item__body__additional"> </div> </div> <div class="m-libraries-videos-entry__item__comments"> </div> <div class="m-libraries-videos-entry__item__share"> <script> if ( window.showoff ) { window.showoff.translations.widgets.share = {"message":"","copyurl":"Copy URL","cb_shareemail_message":"Message","cb_shareemail_emailto":"To:","cb_shareemail_submit":"Send Email","cb_shareemail_replyTo":"From:","cb_shareemail_replyTo_hint":"The email the recipient can reply to","viaurl":"Share via URL","cb_shareemail_subject":"Have a look at our page!","title":"Share","viasocialmedia":"Share via social media","cb_shareemail_body":"A page has been shared with you! Have a look at our page:","cb_shareemail_emailto_hint":"The email of the recipient"}; } </script> <div class="w-share w-share--overlay js-share-overlay"> <div class="widget-share js-share-wrapper"> <ul class="widget-share__list"> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--twitter js-share-button js-share-twitter" data-site="twitter" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak" data-contentId="47720" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-twitter"></i> </span> <span class="widget-share__list__item__link__title">Twitter</span> </a> </li> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--facebook js-share-button js-share-facebook" data-site="facebook" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak" data-contentId="47720" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-facebook"></i> </span> <span class="widget-share__list__item__link__title">Facebook</span> </a> </li> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--linkedin js-share-button js-share-linkedin" data-site="linkedin" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak" data-contentId="47720" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-linkedin"></i> </span> <span class="widget-share__list__item__link__title">LinkedIn</span> </a> </li> </ul> </div> </div> </div> </div> <div class="m-libraries-videos-entry__navigation"> <a class="p-button p-button--primary" href="exhibitor-videos">View all Exhibitor Videos</a> </div> <div class="m-libraries-videos-entry__pagination"> <div class="pagination pagination--entry js-pagination js-library-entry-pagination" searchgroup="libraryentry-exhibitor-videos" data-cachestatic="0"> <ul class="pagination__list"><li class="pagination__list__item"><a href="exhibitor-videos/nice-incontact-cxone" data-entryid="47719" data-page="70" class="pagination__list__item__link pagination__list__item__link--previous" title="Previous Page"><span class="pagination__list__item__link__icon"></span><div class="pagination__list__item__link__preview"><span class="pagination__list__item__link__field-1" data-next="Next" data-prev="Previous">NICE inContact CXone</span><span class="pagination__list__item__link__field-2" data-next="Next" data-prev="Previous"><div class="pagination__list__item__link__field-2__thumbnail" style="background-image: url(https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/18730-NICE inContact CXone Video.png);"></div></span></div></a></li><li class="pagination__list__item"><a href="exhibitor-videos/wfm-preference-based-scheduling-top-tips-series" data-entryid="47718" data-page="72" class="pagination__list__item__link pagination__list__item__link--next" title="Next Page"><span class="pagination__list__item__link__icon"></span><div class="pagination__list__item__link__preview"><span class="pagination__list__item__link__field-1" data-next="Next" data-prev="Previous">WFM Preference Based Scheduling - Top Tips Series</span><span class="pagination__list__item__link__field-2" data-next="Next" data-prev="Previous"><div class="pagination__list__item__link__field-2__thumbnail" style="background-image: url(https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/18729-Preference Based Scheduling Video.png);"></div></span></div></a></li></ul> </div><script type='text/javascript'>$script('/__includes/js/librarysearch.js');</script> </div> <div class="m-libraries-videos-entry__loading"> <div class="p-loader p-loader--overlay js-w-library-loading" searchgroup="libraryentry-exhibitor-videos"> <span class="p-loader__icon"></span> <span class="p-loader__text">Loading</span> </div> </div> <script> $script('https://themes.asp.events/_base/1-2-0/includes/javascripts/src/patterns/pagination.js'); </script> <script type="application/ld+json">{"thumbnailUrl":"https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/18731-6 Tips To Manage Remote Contact Centre Agents Video.png","@context":"http://schema.org","@type":"VideoObject","uploadDate":"2021-07-28T12:39:56Z","thumbnail":{"@type":"ImageObject","url":"https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/18731-6 Tips To Manage Remote Contact Centre Agents Video.png"},"name":"6 Tips: Manage Remote Contact Centre Agents During the COVID-19 Outbreak","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak"},"author":[{"@type":"Person","name":"Business Systems"}],"description":"<p>With Contact Centres all over the globe facing the reality of home working for the foreseeable future, how can you manage remote agents?</p>"}</script> </div> </div> </div> </main> </div> <footer class="l-footer" > <div class="l-footer__info"> <div class="panel panel--default panel--id-61087"> <div class="panel__header"> <h4 class="panel__header__title"> Event Dates </h4> </div> <div class="panel__body"> <ul> <li>19th November 2025: 9:30 - 4:30pm</li> <li>20th November 2025: 9:30 - 4:00pm</li> <li><strong>ExCeL, London</strong></li> </ul> <p><strong>Useful Links</strong></p> <ul> <li><a href="welcome" target="_self" title="welcome">Home</a></li> <li><a href="interested-in-exhibiting" target="_self" title="interested-in-exhibiting">Exhibit</a></li> <li><a href="why-visit" target="_self" title="why-visit">Visit</a></li> <li><a href="http://www.roarb2b.com" target="_blank" title="http://www.roarb2b.com">ROAR B2B Website</a></li> </ul> <p> </p> </div> </div> <div class="panel panel--default panel--id-46285"> <div class="panel__header"> <h4 class="panel__header__title"> Organised by: </h4> </div> <div class="panel__body"> <p><a href="http://www.roarb2b.com" target="_blank" title="http://www.roarb2b.com"><img alt="Roar Logo" src="https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/logos/ROAR_logo_light_web.png" /></a></p> <p>ROAR B2B LIMITED company registered in the United Kingdom, with registered number 12314663.</p> <p>ROAR B2B Limited, First Floor, 115 Southwark Bridge Road, London, SE1 0AX</p> </div> </div> <div class="panel panel--default panel--id-46286"> <div class="panel__header"> <h4 class="panel__header__title"> About </h4> </div> <div class="panel__body"> <p><strong>ROAR</strong> <strong>B2B</strong> is a visionary events company that puts people at the centre of today’s most topical, growing and engaged industry sectors. With offices in London and Bristol, we’re dedicated to delivering sustainable sector-leading events which bring people together to build content, customer-centric community and conversation.</p> </div> </div> <div class="panel panel--default panel--id-46287"> <div class="panel__header"> <h4 class="panel__header__title"> Contact </h4> </div> <div class="panel__body"> <p>For more information please don't hesitate to get in touch.</p> <p>Telephone: (+44) 0208 126 4604</p> <p>Marketing:<br /> <a href="mailto:marketing@callandcontactcentreexpo.co.uk?Subject=Marketing%20Enquiry" target="_top" title="marketing@callandcontactcentreexpo.co.uk">marketing@callandcontactcentreexpo.co.uk</a></p> <p>Sales: <a href="mailto:enquiries@callandcontactcentreexpo.co.uk?Subject=Call%20%26%20Contact%20Centre%20Expo%20Enquiry" target="_top" title="enquiries@callandcontactcentreexpo.co.uk">enquiries@callandcontactcentreexpo.co.uk</a></p> </div> </div> </div> <div class="l-footer__menu-showoff"> <div class="l-footer__menu"> <ul class="menu menu--footer menublock" menuid="280"> <li title="© Copyright 2020" class="menu__item"> <span class="menu__item__link menuitem menuitem--id-5205">© Copyright 2020</span> </li> <li title="Privacy & Data Policy" class="menu__item"> <a href="https://www.roarb2b.com/privacy-data-policy/" target="_blank" class="menu__item__link menuitem menuitem--id-5206">Privacy & Data Policy</a> </li> <li title="Cookie Policy" class="menu__item"> <a href="https://www.roarb2b.com/cookie-policy/" target="_blank" class="menu__item__link menuitem menuitem--id-5207">Cookie Policy</a> </li> <li title="Terms & Conditions" class="menu__item"> <a href="https://www.roarb2b.com/terms-conditions/" target="_blank" class="menu__item__link menuitem menuitem--id-5208">Terms & Conditions</a> </li> </ul> </div> <div class="l-footer__showoff"> <svg class="l-footer__showoff__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://themes.asp.events/_template_expo_bloom_01/includes/icons/asp_logo.svg#Layer_1"></use> </svg> <a class="l-footer__showoff__link" href="https://www.asp.events/client" target="_blank">Exhibition Website by ASP</a> </div> </div> </footer> <div class="w-modal-search"> <a href="#searchToggle" class="js-search-trigger"></a> <div class="w-search" data-cachestatic="1" data-search-hint="Type in what you're looking for then press search"> <form name="searchform" action="__search" class="w-search__form" method="post"> <div class="w-search__form__title"> Search </div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><input type="text" name="q" class="w-search__form__input" placeholder="Search" id="q"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><button name="searchSubmitButton" type="submit" class="w-search__form__submit" id="searchSubmitButton">Search</button></div></div> </form> </div> </div> <div class="floating"> <div class='w-zone-loginwrapper' data-lostpassword='false'><div> <div class="w-zone-login js-zone-login"> <div class="w-zone-login__no-access js-zone-login__no-access"> </div> <div class="w-zone-login__form-wrapper"> <form action="__zone/dologin" class="w-zone-login__form zoneloginform" method="post"> <input type="hidden" name="formID" value="LOGIN" id="formID"/> <div class='p-form__group form__group'><div class='p-form__group__title form__group__title'><label class="p-form__group__title__label form__group__title__label" required="required" showrequiredicon="true" for="username">Username *</label></div><div class='p-form__group__controls form__group__controls'><input type="text" name="username" class="w-zone-login__form__input" required="required" placeholder="Username" autocomplete="off" id="username"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__title form__group__title'><label class="p-form__group__title__label form__group__title__label" required="required" showrequiredicon="true" for="password">Password *</label></div><div class='p-form__group__controls form__group__controls'><input type="password" name="password" class="w-zone-login__form__input" required="required" placeholder="Password" autocomplete="off" id="password"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><button name="loginSubmitButton" type="submit" class="button w-zone-login__form__submit" id="loginSubmitButton">Login</button></div></div> </form> </div> </div> </div></div><script type='text/javascript'> $script('https://cdn.asp.events/includes/js/jquery/magnificPopup/jquery.magnific-popup.min.js', function(){ $script('/includes/javascript/ASPModal.old.min.js', function(){ $script('/includes/javascript/modules/zone/zone.js?v=rc/4.4.20', function(){ js_zone.login_init(); }); }); }); </script> </div> <a class="l-to-top js-to-top " href="javascript:return false;"></a> </div> <style> .m-speakers-list--carousel-squares .m-speakers-list__items__item__wrapper { background: #fff; } .section--background-color-primary .article--default .article__header__title, .section--background-color-primary .article--default .article__body, .section--background-color-secondary .article--default .article__header__title, .section--background-color-secondary .article--default .article__body, .section--background-color-secondary .section__header__title { color: #fff; } .l-header__social .ck-social-icons li a::before { color: #1d7b85; } .l-header__social .ck-social-icons li a:hover::before { color: #fff; } .article--boxed-quaternary .article__header__title, .article--boxed-quaternary .article__body { color: #000; } .section--background-color-dark .article--stats .article__header .article__header__title, .section--background-color-dark .article--stats .article__header .article__body { color: #fff; } .l-sponsors .w-icatcher-carousel__list__item { display: flex; align-items: center; } .l-sponsors .w-icatcher-carousel__list__item__wrapper { max-width: 140px; margin: 0 auto; } .article--button .article__copy { background: rgba(169,169,169,0.5); } .article--accordion .article__body { color: #000; } .m-exhibitors-list--grid .m-exhibitors-list__items__item__header__title { color: #3a3b40; font-weight: bold; } .m-exhibitors-list--grid .m-exhibitors-list__items__item__header__meta__stand { color: #3a3b40; font-weight: bold; } .m-exhibitor-entry--default .m-exhibitor-entry__item__header__infos .m-exhibitor-entry__item__header__infos__stand { color: #ffffff; } .m-exhibitor-entry--default .m-exhibitor-entry__item__header__infos .m-exhibitor-entry__item__header__infos__categories { color: #ffffff; } .m-exhibitor-entry--default .m-exhibitor-entry__item__header__infos .m-exhibitor-entry__item__header__infos__categories__item { color: #fff; } .m-exhibitor-entry--default .m-exhibitor-entry__item__body { color: #3a3b40; } .m-seminar-list--calendar .p-tabs .p-tabs__navigation__title__link { color: #3a3b40; } .m-seminar-list--calendar .m-seminar-list__list__items__item__time { color: #000; } .m-seminar-list--calendar .m-seminar-list__list__items__item__title { color: #000; } .m-seminar-list--calendar .m-seminar-list__list__items__item__location { color: #000; } .m-seminar-list--calendar .m-seminar-list__list__items__item__description { color: #000; } .m-libraries-news-list--masonry .p-button--primary { background: #3a3b40; } .m-libraries-news-list--masonry .p-button--primary:hover { background: #000; } .m-seminar-list--calendar .m-seminar-list__list__items__item__chairpersons__chairperson__name, .m-seminar-list--calendar .m-seminar-list__list__items__item__moderators__moderator__name, .m-seminar-list--calendar .m-seminar-list__list__items__item__panelists__panelist__name, .m-seminar-list--calendar .m-seminar-list__list__items__item__speakers__speaker__name, .m-seminar-list--calendar .m-seminar-list__list__items__item__additional-speakers__speaker__name { color: #000; } .w-library-search .w-library-search__toolbar__menu__item { color: #1d7b85; } .w-library-search__filters__filter__title { color: #FFF; } .w-library-search__filters__filter__options { color: #FFF; } .article--stats .article__header .article__header__title, .article--side-by-side-reversed .article__header__title, .article--side-by-side-reversed .article__body, .article--side-by-side .article__header__title, .article--side-by-side .article__body, .article--boxed-muted .article__header__title, .article--boxed-muted .article__body { color: #fff; } .p-list--category-keys .p-list__items {display: none!important;} @media (min-width: 768px) { .m-exhibitor-entry--default .m-exhibitor-entry__item__cover__image { height: 300px; } } .m-seminar-list--columns .m-seminar-list__list__items__item { background: #fff; } .body--id-48301 .m-seminar-list--table .m-seminar-list__list__items__item {background: #fff; border: } .body--id-48301 .m-seminar-list--table .m-seminar-list__list__row .m-seminar-list__list__items__item { border: 2px solid #1d7b85; } .body--id-53173 .m-seminar-list--table .m-seminar-list__list__items__item {background: #fff; border: } .body--id-53173 .m-seminar-list--table .m-seminar-list__list__row .m-seminar-list__list__items__item { border: 2px solid #1d7b85; } </style> <!-- Piwik --> <script type="text/javascript"> var _paq = _paq || []; var piwikPageTracked = piwikPageTracked || false; // tracker methods like 'setCustomDimension' should be called before 'trackPageView' if (!piwikPageTracked) { //loop through page tags and set custom dimensions for contentID and Tags var tagArray = []; for(i=0; i < tagArray.length ; i++){ _paq.push(['trackEvent','General','Tags','View',null,{dimension7:'47720',dimension13:'Entry', dimension15:'exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak',dimension14:'template-library-video', dimension9:tagArray[i]}]); } //loop through page tags and set custom dimensions for contentID and prod cats var catArray = []; for(i=0; i < catArray.length ; i++){ _paq.push(['trackEvent','General','Product Categories','View',null,{dimension7:'47720',dimension13:'Entry', dimension15:'exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak',dimension14:'template-library-video', dimension10:catArray[i]}]); } //track page as well as contentId _paq.push(['trackPageView',null,{dimension7:'47720',dimension13:'Entry', dimension15:'exhibitor-videos/6-tips-manage-remote-contact-centre-agents-during-the-covid-19-outbreak',dimension14:'template-library-video'}]); } _paq.push(['enableLinkTracking']); (function() { var u='//analytics.showoff.asp.events/'; _paq.push(['setTrackerUrl', u+'piwik.php']); _paq.push(['setSiteId', '617']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s); })(); </script> <!-- End Piwik Code --> <script src="/includes/javascript/showoff.global.min.js" ></script> </body> </html>
-(1650-×-500px)-(2).png)