It is built on Azure Communications Services (ACS), which is the foundation of Microsoft Teams Built-in conversational AI sets Voca apart from other solutions.

An easy-to-deploy cloud-based solution, an on-premises option is available, useful as a DR option for other contact centers.

The minimum requirement for fully managed services is around 10 agents, Partners can add value by offering Voca as part of their portfolio.

Pricing model based on peak concurrency, with separate plans for DTMF and conversational AI channels Multi-tenancy support for separate admin and reporting for different departments or sites within a customer.

You can try Voca from the Microsoft Teams store or contact AudioCodes for more information