Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.

AudioCodes Voca CIC, a lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, you consolidate your unified communications and contact centre into one screen, allowing every Microsoft Teams user to become a potential agent.

Voca CIC is an Azure-native integration with Teams. It offers a unique mix of contact centre and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.