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CX Leadership Wellbeing: Tips for Recovery
Calabrio AB
Stand:
CC-N10
<div class="m-libraries-videos-entry__item__body__description"> <p>Customer service leadership is increasingly complex. 47% customers switch brands due to poor customer service, agents see 14.4 more interactions each day and 65% work remote or hybrid, and more. This impacts the wellbeing of your agents, your operations teams, and you as the one leading customer and employee experiences. Here are three tips to help you lead your contact centre with confidence and reduce everyone’s stress…</p> </div> <div class="m-libraries-videos-entry__item__body__additional"> </div> </div> <div class="m-libraries-videos-entry__item__comments"> </div> <div class="m-libraries-videos-entry__item__share"> <script> if ( window.showoff ) { window.showoff.translations.widgets.share = {"message":"","copyurl":"Copy URL","cb_shareemail_message":"Message","cb_shareemail_emailto":"To:","cb_shareemail_submit":"Send Email","cb_shareemail_replyTo":"From:","cb_shareemail_replyTo_hint":"The email the recipient can reply to","viaurl":"Share via URL","cb_shareemail_subject":"Have a look at our page!","title":"Share","viasocialmedia":"Share via social media","cb_shareemail_body":"A page has been shared with you! Have a look at our page:","cb_shareemail_emailto_hint":"The email of the recipient"}; } </script> <div class="w-share w-share--overlay js-share-overlay"> <div class="widget-share js-share-wrapper"> <ul class="widget-share__list"> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--twitter js-share-button js-share-twitter" data-site="twitter" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/cx-leadership-wellbeing-tips-recovery" data-contentId="47891" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-twitter"></i> </span> <span class="widget-share__list__item__link__title">Twitter</span> </a> </li> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--facebook js-share-button js-share-facebook" data-site="facebook" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/cx-leadership-wellbeing-tips-recovery" data-contentId="47891" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-facebook"></i> </span> <span class="widget-share__list__item__link__title">Facebook</span> </a> </li> <li class="widget-share__list__item"> <a href="javascript:void(0)" class="widget-share__list__item__link widget-share__list__item__link--linkedin js-share-button js-share-linkedin" data-site="linkedin" data-slug="https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/cx-leadership-wellbeing-tips-recovery" data-contentId="47891" data-shareText="" data-shareTitle=""> <span class="widget-share__list__item__link__icon"> <i class="fa fa-brands fa-linkedin"></i> </span> <span class="widget-share__list__item__link__title">LinkedIn</span> </a> </li> </ul> </div> </div> </div> </div> <div class="m-libraries-videos-entry__navigation"> <a class="p-button p-button--primary" href="exhibitor-videos">View all Exhibitor Videos</a> </div> <div class="m-libraries-videos-entry__pagination"> <div class="pagination pagination--entry js-pagination js-library-entry-pagination" searchgroup="libraryentry-exhibitor-videos" data-cachestatic="0"> <ul class="pagination__list"><li class="pagination__list__item"><a href="exhibitor-videos/vonage-contact-center-overview" data-entryid="47800" data-page="102" class="pagination__list__item__link pagination__list__item__link--previous" title="Previous Page"><span class="pagination__list__item__link__icon"></span><div class="pagination__list__item__link__preview"><span class="pagination__list__item__link__field-1" data-next="Next" data-prev="Previous">Vonage Contact Center Overview</span><span class="pagination__list__item__link__field-2" data-next="Next" data-prev="Previous"><div class="pagination__list__item__link__field-2__thumbnail" style="background-image: url(https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/23652-VCC Overview.jpeg);"></div></span></div></a></li><li class="pagination__list__item"><a href="exhibitor-videos/pimentophone-a-voip-softphone-solution" data-entryid="60603" data-page="104" class="pagination__list__item__link pagination__list__item__link--next" title="Next Page"><span class="pagination__list__item__link__icon"></span><div class="pagination__list__item__link__preview"><span class="pagination__list__item__link__field-1" data-next="Next" data-prev="Previous">PimentoPhone - A VoIP SoftPhone Solution</span><span class="pagination__list__item__link__field-2" data-next="Next" data-prev="Previous"><div class="pagination__list__item__link__field-2__thumbnail" style="background-image: url(https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/60603-pimentophone-logosoftphone.png);"></div></span></div></a></li></ul> </div><script type='text/javascript'>$script('/__includes/js/librarysearch.js');</script> </div> <div class="m-libraries-videos-entry__loading"> <div class="p-loader p-loader--overlay js-w-library-loading" searchgroup="libraryentry-exhibitor-videos"> <span class="p-loader__icon"></span> <span class="p-loader__text">Loading</span> </div> </div> <script> $script('https://themes.asp.events/_base/1-2-0/includes/javascripts/src/patterns/pagination.js'); </script> <script type="application/ld+json">{"thumbnailUrl":"https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/36674-CX-Leadership-Image.png","@context":"http://schema.org","@type":"VideoObject","uploadDate":"2022-11-14T22:08:57Z","thumbnail":{"@type":"ImageObject","url":"https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/libraries/exhibitor-videos/36674-CX-Leadership-Image.png"},"name":"CX Leadership Wellbeing: Tips for Recovery","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.callandcontactcentreexpo.co.uk/exhibitor-videos/cx-leadership-wellbeing-tips-recovery"},"author":[{"@type":"Organization","sameAs":["https://www.linkedin.com/company/calabrio-inc/","https://www.youtube.com/c/calabrio"],"url":"http://www.calabrio.com/uk","name":"Calabrio AB","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.callandcontactcentreexpo.co.uk/exhibitors/calabrio-ab"},"description":"<p>Calabrio provides is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.<!--[if !supportLineBreakNewLine]--><br />\n<!--[endif]--></p>\n"}],"description":"<p>CX Leadership Wellbeing: Tips for Recovery</p>"}</script> </div> </div> </div> </main> </div> <footer class="l-footer" > <div class="l-footer__info"> <div class="panel panel--default panel--id-61087"> <div class="panel__header"> <h4 class="panel__header__title"> Event Dates </h4> </div> <div class="panel__body"> <ul> <li>27th November 2024: 9:30 - 4:30pm</li> <li>28th November 2024: 9:30 - 4:00pm</li> <li><strong>ExCeL, London</strong></li> </ul> <p><strong>Useful Links</strong></p> <ul> <li><a href="welcome" target="_self" title="welcome">Home</a></li> <li><a href="interested-in-exhibiting" target="_self" title="interested-in-exhibiting">Exhibit</a></li> <li><a href="why-visit" target="_self" title="why-visit">Visit</a></li> <li><a href="http://www.roarb2b.com" target="_blank" title="http://www.roarb2b.com">ROAR B2B Website</a></li> </ul> <p> </p> </div> </div> <div class="panel panel--default panel--id-46285"> <div class="panel__header"> <h4 class="panel__header__title"> Organised by: </h4> </div> <div class="panel__body"> <p><a href="http://www.roarb2b.com" target="_blank" title="http://www.roarb2b.com"><img alt="Roar Logo" src="https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/logos/ROAR_logo_light_web.png" /></a></p> <p>ROAR B2B LIMITED company registered in the United Kingdom, with registered number 12314663.</p> <p>ROAR B2B Limited, First Floor, 115 Southwark Bridge Road, London, SE1 0AX</p> </div> </div> <div class="panel panel--default panel--id-46286"> <div class="panel__header"> <h4 class="panel__header__title"> About </h4> </div> <div class="panel__body"> <p><strong>ROAR</strong> <strong>B2B</strong> is a visionary events company that puts people at the centre of today’s most topical, growing and engaged industry sectors. With offices in London and Bristol, we’re dedicated to delivering sustainable sector-leading events which bring people together to build content, customer-centric community and conversation.</p> </div> </div> <div class="panel panel--default panel--id-46287"> <div class="panel__header"> <h4 class="panel__header__title"> Contact </h4> </div> <div class="panel__body"> <p>For more information please don't hesitate to get in touch.</p> <p>Telephone: (+44) 0208 126 4604</p> <p>Marketing:<br /> <a href="mailto:marketing@callandcontactcentreexpo.co.uk?Subject=Marketing%20Enquiry" target="_top" title="marketing@callandcontactcentreexpo.co.uk">marketing@callandcontactcentreexpo.co.uk</a></p> <p>Sales: <a href="mailto:enquiries@callandcontactcentreexpo.co.uk?Subject=Call%20%26%20Contact%20Centre%20Expo%20Enquiry" target="_top" title="enquiries@callandcontactcentreexpo.co.uk">enquiries@callandcontactcentreexpo.co.uk</a></p> </div> </div> </div> <div class="l-footer__menu-showoff"> <div class="l-footer__menu"> <ul class="menu menu--footer menublock" menuid="280"> <li title="© Copyright 2020" class="menu__item"> <span class="menu__item__link menuitem menuitem--id-5205">© Copyright 2020</span> </li> <li title="Privacy & Data Policy" class="menu__item"> <a href="https://www.roarb2b.com/privacy-data-policy/" target="_blank" class="menu__item__link menuitem menuitem--id-5206">Privacy & Data Policy</a> </li> <li title="Cookie Policy" class="menu__item"> <a href="https://www.roarb2b.com/cookie-policy/" target="_blank" class="menu__item__link menuitem menuitem--id-5207">Cookie Policy</a> </li> <li title="Terms & Conditions" class="menu__item"> <a href="https://www.roarb2b.com/terms-conditions/" target="_blank" class="menu__item__link menuitem menuitem--id-5208">Terms & Conditions</a> </li> </ul> </div> <div class="l-footer__showoff"> <svg class="l-footer__showoff__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://themes.asp.events/_template_expo_bloom_01/includes/icons/asp_logo.svg#Layer_1"></use> </svg> <a class="l-footer__showoff__link" href="https://www.asp.events/client" target="_blank">Exhibition Website by ASP</a> </div> </div> </footer> <div class="w-modal-search"> <a href="#searchToggle" class="js-search-trigger"></a> <div class="w-search" data-cachestatic="1" data-search-hint="Type in what you're looking for then press search"> <form name="searchform" action="__search" class="w-search__form" method="post"> <div class="w-search__form__title"> Search </div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><input type="text" name="q" class="w-search__form__input" placeholder="Search" id="q"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><button name="searchSubmitButton" type="submit" class="w-search__form__submit" id="searchSubmitButton">Search</button></div></div> </form> </div> </div> <div class="floating"> <div class='w-zone-loginwrapper' data-lostpassword='false'><div> <div class="w-zone-login js-zone-login"> <div class="w-zone-login__no-access js-zone-login__no-access"> </div> <div class="w-zone-login__form-wrapper"> <form action="__zone/dologin" class="w-zone-login__form zoneloginform" method="post"> <input type="hidden" name="formID" value="LOGIN" id="formID"/> <div class='p-form__group form__group'><div class='p-form__group__title form__group__title'><label class="p-form__group__title__label form__group__title__label" required="required" showrequiredicon="true" for="username">Username *</label></div><div class='p-form__group__controls form__group__controls'><input type="text" name="username" class="w-zone-login__form__input" required="required" placeholder="Username" autocomplete="off" id="username"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__title form__group__title'><label class="p-form__group__title__label form__group__title__label" required="required" showrequiredicon="true" for="password">Password *</label></div><div class='p-form__group__controls form__group__controls'><input type="password" name="password" class="w-zone-login__form__input" required="required" placeholder="Password" autocomplete="off" id="password"/></div></div> <div class='p-form__group form__group'><div class='p-form__group__controls form__group__controls'><button name="loginSubmitButton" type="submit" class="button w-zone-login__form__submit" id="loginSubmitButton">Login</button></div></div> </form> </div> </div> </div></div><script type='text/javascript'> $script('https://cdn.asp.events/includes/js/jquery/magnificPopup/jquery.magnific-popup.min.js', function(){ $script('/includes/javascript/ASPModal.old.min.js', function(){ $script('/includes/javascript/modules/zone/zone.js?v=rc/4.4.20', function(){ js_zone.login_init(); 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