By integrating XMReality with helpdesk software, customer support professionals can use Remote Guidance in their existing workflow. Use the XMReality helpdesk plug-in to send a ‘Call Link’ as a text message. When the customer opens the link on her mobile device, a Remote Guidance call is initiated. Customer support can now see what the customer sees - and help her resolve the issue. You can record video from the call for future knowledge sharing. With Point Pad and Hands-Overlay, provide clear instructions and intuitively guide the customer. By showing, not just telling, you can avoid misunderstandings and remove language barriers. Leading to fast, efficient issue resolution. The result? Fast, seamless issue resolution and happy customers. And when the support call is complete, recorded video can be added to the support ticket with notes for future reference. Supporting your customers has never been so easy.