Customers want to be able to reach organizations on their own terms: in the channels they prefer and at times that fit into their lives. They also demand personalized interactions. Delivering that kind of experience requires a deep level of experience orchestration, with data, systems, and people working in concert. Join us in the CX Greenroom with our guest, Peter Graf, SVP of strategy at Genesys, as we discuss the levels of experience orchestration, the benefits of each level, and why it’s so critical for organizations to “level up” to take advantage of increasingly sophisticated AI.
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