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Calabrio AB
Stand: CC-N10
- | Performance Management and Quality Monitoring
- | Voice of the Customer
- | Workforce Management and Workforce Optimisation
Calabrio provides is a fully integrated Workforce Engagement Management suite of Call Recording, Quality Management, Workforce Management, Interaction Analytics and Data Management. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with the wider enterprise. Customers choose Calabrio because we understand their needs and provide best-in-class experiences, from implementation to ongoing support.
Address
12 Melcombe PlaceMarylebone, Strand
London
NW1 6JJ
United Kingdom
Contact Exhibitor
Products
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Calabrio Analytics puts sophisticated AI and machine learning tools in the hands of every single user—no data scientists required. And it delivers usable insights right within user workflows so your p ... -
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Calabrio Quality Management uses AI and automation to power predictive scoring, streamlined evaluations, smarter insights for more targeted coaching. Empower managers to focus on what matters most, be ... -
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Unlock the full potential of your greatest asset: your people. AI-powered forecasting and automated scheduling connect skilled agents with customers at the right time. Intuitive self-scheduling gives ...
Videos
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Calabrio ONE -
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CX Leadership Wellbeing: Tips for Recovery -
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Why Cloud? It's the Expectation
Brochures
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Navigating the complexities of rising demands + Digital-first customer experiences.
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Taking an Outside-In Approach Based on Voice of the Customer Analytics. -
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Calabrio Data Management: Business Intelligence for the Contact Center and Beyond -
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Calabrio Performance Coaching: Empowering your teams with tools for success. -
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Calabrio workforce management is designed for the modern contact center and the modern workforce. -
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Connect and elevate the modern enterprise with a voice of the customer business intelligence -
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Move the contact center forward - Every day, Every interaction. -
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Why The Modern Contact Center Needs Cloud-Powered Agility -
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Annual report about emerging trends, challenges, and expectations in customer service. -
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Case Study: Forecasting helps ensure enough agents are available to triage incoming alerts about truck engine issues.
News
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A global study of contact centre leaders explores the role of artificial intelligence in activating the agent of the future