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EvaluAgent
- | Call Centre Software
- | Customer Experience
- | Performance Management and Quality Monitoring
Created by contact center experts with decades of experience on the frontlines, evaluagent has been helping contact centers across the globe dramatically improve their Quality Assurance capabilities with insight and intelligence that drives performance.
Our award-winning platform, evaluagentCX, uses conversation intelligence to analyze and score 100% of customer interactions across all channels. Finding the balance between the right level of AI, automation and the human touch, evaluagentCX simplifies quality management to surface objective insights and signpost opportunities for improvement. All of which helps you make smarter decisions, increase productivity, improve digital- and human agent performance, and deliver an experience your customers will love.
Trusted by leading global organizations, evaluagent is positioned to help contact centers of all sizes elevate their QA approach, transforming both the customer and employee experience.
Address
Digital CityBridge Street West
Newcastle upon Tyne
Cleveland
TS2 1AE
United Kingdom
Contact Exhibitor
Products
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Evaluate the right conversations… 4 times faster! Move away from spreadsheets, data silos and time-consuming admin. EvaluAgent gets you to the root cause faster. -
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Elevate your employee experience and unlock exceptional customer experience -
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Transform Your Metrics into Actionable Insights with EvaluAgent's SmartView
Brochures
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We wrote The Essential Guide to Auto-QA because we’ve seen too many organisations miss out on the benefits of Conversation Analytics over the years. While speech and text analytics tools are powerful, ...
News
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The Globee Awards celebrate organizations that demonstrate exceptional dedication to customer satisfaction, innovation in customer service practices, and excellence in delivering superior customer exp ...
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The Future Fifty exists to serve and support the UK’s most promising late-stage ventures. Launched in 2014, the invite-only program has become a rite of passage for many of the country’s unicorns and ...
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Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes