MST Holding

MST is a leading provider of Omnichannel Contact Center BPO, delivering customer experience solutions in over 24 languages from Barcelona and Oporto to the world, since 1992.

Turning your customer service into a profit center.

We adapt to the needs of each client by offering a unique, customised solution with a strong commitment to quality, efficiency, and continuous innovation.

MST becomes a strategic partner for its clients, transforming their customer service into a key differentiating factor. It is strategically positioned to support different Industries as HVAC, Banking, Consumer Electronics, Tourism, Automotive, IT, Healthcare, eCommerce, Publising, Utilities.

Key services include:

•         Customer & Technical Support (1st & 2nd level): Offering support in 24 languages and 24/7, a high technical profiles team to ensure UK businesses can provide high FCR ratio and excellence in service quality.

•        Customer service: specialized services adapted and customized to every industry with high added value and Quality, 24 languages and flexible working hours with 24/7 service.

•         Business Generation: Telesales, Cross-sales, Lead management, Visit Arrangement, e-Reps, Database Updating, Customer Loyalty

•         Back Office Services: administrative and operational support, enabling UK companies to Cost Reduction and Operational Efficiency, Resource Optimization, Scalability and Flexibility, Automation and Advanced Technology with high level of data security and regulatory compliance.

We are certified for UNE-EN-ISO 9001:2015 – Contact Center Quality Management, ISO 27001-SGSI – Information Security Management, 

 What sets us apart is our bespoke outsourcing model, specifically designed to address common client challenges while delivering an exceptional customer experience.

MST specialises in omni-channel services, across email, chat, phone and social media to ensure UK customers receive a wow experience. The company offers a strategic advantage to our customers by combining competitive pricing with a highly skilled, multilingual workforce. This makes your company an ideal partner for ompanies looking to improve service quality, reduce costs and scale their operations effectively.

www.mstholding.com