With ever-increasing competition great customer service is essential to every business. The Chartered Trading Standards Institute (CTSI) can help you improve your customer service, create a culture of continuous improvement and imbed a determination to deliver high-quality customer experience. 

To ensure a good customer experience, customer service must be the responsibility of the whole business, not only front-line staff. Businesses must create cultures that motivate, support and recognise employees for delivering great service to both customers and colleagues.

CTSI has a long history of providing services to government and to businesses. Our brand recognised as championing customers and protecting businesses. Our trainers and consultants have the experience and skills to create bespoke solutions that will improve your business. 

We can offer you various solutions to improve your customer service offering including:

• Bespoke customer service technique training
• Customer service training to improve organisational and team cultures
• Contact and call handling training 
• Independent quality monitoring of contact and complaint handling
• CTSI accreditation of customer service processes
• Complaint and escalation handling
• CRM design and integration
• Quality monitoring and improvement
• Surveying, mystery shopping and customer research
 

Our team can also assist you in designing customer service processes that will allow you to align your organisation’s culture to the needs of your customer. We can build insight mechanisms that will allow you to know exactly what your customers think you are getting right and what they think you can improve. 

The team can also carry out various activities to underpin your customer service process. We can for example, independently audit and accredit your process, carry out your quality monitoring or deal with your escalated complaints
 

Benefits to you include:

• One-stop-shop for customer service
• Improved credibility and efficiency of your business’ contact handling
• Improved feedback mechanisms for customer insight and management information
 

Contact Centre delivery

CTSI contact centre solutions are flexible and robust. Our experienced team can create a bespoke contact centre solution for you that will meet your needs and the needs of your customers. Our services can be integrated into any part of the customer journey, dealing with enquiries, complaints or escalations. We can provide everything from dealing with your basic enquiries to independent complaint handling done on your behalf.

The team can deliver all your technology requirements including the supply of customer relationship software, business continuity arrangements, in-depth management information and customer insight mechanisms. Why not allow the Chartered Trading Standards Institute to deliver your customer satisfaction survey for you?

• Contact and call centre
• Legal advice
• Software and platform support
• Customer service delivery and training
• Complaint and escalation handling
• CRM design and integration
• Business continuity
• Quality monitoring and improvement
• Website integration and self-help mechanisms.

Contact the CTSI Contact Centre to learn how we can help you build a better business email: productinfo@tsi.org.uk or tel: 01268 886697 or visit https://www.tradingstandards.uk/