Announcing our partnership with Call & Contact Centre Expo

The Knowledge Group is delighted to announce our partnership with the Call and Contact Centre Expo, with the launch of the CONNECT: Concierge programme, our one-to-one matching service for buyers and suppliers attending this year’s event.

Our partnership

Building on the success of previous years of hosted buyer programmes, we have teamed up with Call & Contact Centre Expo to enhance and streamline attendees’ experience at the event.

Our CONNECT: Concierge programme is a brand new offering this year, matching buyers with suppliers in our bespoke one-to-one meeting programme, based on buyers’ requirements and priorities. In the run up to the event, advisory and sourcing specialists, tkg, will look to understand buyers’ current pain points and needs, and create a programme for on the day, so they only meet the suppliers who have been identified as suitable for them. Suppliers therefore are able to gain great exposure to decision-makers and organisations interested in their particular service offering and capabilities. Participants will also benefit from advice and expertise from The Knowledge Group’s team throughout the programme, including their session at the event giving guidance around sourcing best practice and our exclusive networking event at the end of day one for buyers.

Spencer Brooks, tkg, said “We’re thrilled to be working with Call & Contact Centre Expo this year to support attendees to get the most out the event. We work with both buyers and suppliers on a daily basis and always strive to find the right solution and partnership for them. Through the CONNECT: Concierge programme, we hope to give buyers the opportunity to learn more about the market and what’s on offer, and open doors for suppliers looking to gain exposure to new clients.”

David Juniper, Event Director of Call & Contact Centre Expo: "Over the last couple of years, we have been growing our 1 to 1 meeting programme at the event, and it has become an essential part of many of our attendees' experiences. Partnering with The Knowledge Group is a significant step forward for Call & Contact Centre Expo. Our Connect: Concierge programme is designed to create meaningful connections and provide tailored meetings with the right solutions for our attendees. We are excited to bring this innovative service to the event, ensuring participants can maximise their experience and achieve their business goals"

About tkg

The Knowledge Group (tkg) is a fresh thinking and disruptive advisory and sourcing firm, who deliver next generation outsourcing services. With their digital procurement platform, global marketplace housing real-time information on contact centre, BPO and technology suppliers and industry-leading advisory and managed services solutions, they help their clients unlock efficiencies, cost savings and better partnerships.”