Many companies aim to foster a 'Customer Obsessed' mindset but struggle to achieve a consistent standard from their frontline support staff across all channels. VeriCall Managing Director, Adam Taylor, presents a 6 step guide to enabling frontline staff to deliver 'Customer Obsessed'; service every time, on every channel.

Three key delegate takeaways from session:

• What does customer obsession really mean?
• Why you should adopt a Customer Obsessed mindset?
• A practical guide to implementing Customer Obsession with your frontline team