Is the contact center dying and in need of revitalising treatment to the business model? The contact center as we know it, is far from needing to be saved. But it is sitting in a critical spot with huge opportunity for improvement and optimization, and companies that don't join the voice innovation revolution, could very well find themselves left behind. 3 key delegate takeaways from session:

• How voice technology is currently being utilized for contact center optimization.
• The benefits of integrating voice technology.
• What the future of voice technology in contact centers looks like.