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10 Nov 2020
Crack the Code on Contact Center Automation: Top 5 Agent Assist Tools for 2021
The pandemic has drawn our focus toward age-old problems that deserve our attention. Your contact center agent desktop is no exception to this rule.
If your contact center agent desktop offers a Zen-like experience for your agents and trainers, do not read further. Likewise, if you believe that your customer experience is not dependent on your contact center employee experience, please stop reading.
Agent Assist solutions powered by conversational AI and RPA can simplify even the most chaotic contact center agent desktops, to deliver an effortless experience that guides both agents and customers to desired outcomes.
In this session, Jacada will demonstrate some of their recent award-winning Agent Assist solutions while sharing customer stories and implementation best practices.
Expect an action packed, technology intense session to help you crack the code on the hot topic dominating 2021 strategy meetings & contact center automation.
If your contact center agent desktop offers a Zen-like experience for your agents and trainers, do not read further. Likewise, if you believe that your customer experience is not dependent on your contact center employee experience, please stop reading.
Agent Assist solutions powered by conversational AI and RPA can simplify even the most chaotic contact center agent desktops, to deliver an effortless experience that guides both agents and customers to desired outcomes.
In this session, Jacada will demonstrate some of their recent award-winning Agent Assist solutions while sharing customer stories and implementation best practices.
Expect an action packed, technology intense session to help you crack the code on the hot topic dominating 2021 strategy meetings & contact center automation.