Recent events have demonstrated that business communications must adapt to become more responsive and to strengthen resilience. Communications Platform as a Service (CPaaS) capability is quickly emerging as the way for companies to enhance existing applications and services. With CPaaS, it's easy to develop more cost-effective business models and valuable customer experiences at scale.

In this session, CPaaS Experts Nick Parmar and Filipe Leitao will demonstrate:

• How customers are using CPaaS capabilities such as chat apps and SMS messaging to increase security
• How to improve CSAT scores by as much as 35%
• How you can create unique customer experiences