Learn how customers of Twilio have adapted during this difficult time. The contact centre arena has had unprecedented challenges with growing demand in the face of a reduced workforce. Learn how automation, the agent UX and insight have been used to not only provide continuity of service but also enhancement within the new normal.

• 1. Understand what drives the customer experience of today and what you can do during this time.
• 2. Learn ways to manage news demands whilst ensuring your advisors are equipped to handle a new working environment.
• 3. Hear how other organisations have built quickly and continue to now iterate into the future.