Customer experience is most prevalent and top of mind when consider engagement and contact centre solutions, based on our knowledge and other research, putting employee experience first leads to improve customer experience.  Base your solutions around agility, flexibility and employee satisfaction and your customer experience will differentiate.  Avaya connects people; customers, employees, users; in ways that offer more immersive, more productive and more memorable experiences. CX is organisation wide, inside and out. When organisations focus on the EX, they will deliver better results.